Privacy Policy

Privacy Policy for Workna UAE

Effective Date: 17/09/2025

Company: Workna UAE
Website: https://worknauae.com
Location: United Arab Emirates

This Privacy Policy describes how Workna UAE (“we”, “us”, “our”) collects, uses, shares, and protects information through our website and our mobile apps (Workna Client, Workna Freelancer). By using our Services (website or apps), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information through various means, including when you register, use our services, contact us, or otherwise engage with us. Types of information include:

  • Personal Information

    • Name, email address, phone number

    • Date of birth, address (if provided)

    • Payment information (if applicable)

    • Account details, profile picture, other details you choose to share

  • Usage Data / Technical Data

    • Device information (device type/model, operating system)

    • IP address, browser type, browser version

    • Usage patterns (pages visited, time spent, navigation path)

    • App version, crash reports, performance data

  • Location Information

    • If you permit location access, approximate or exact location

    • Location may be used for matching freelancers/customers, or services relevant to your area

  • Cookies and Tracking Technologies

    • We use cookies, similar technologies (local storage, web beacons) to collect and store information about your interactions

    • Analytics tools to understand how our services are used

2. How We Use Your Information

We use the collected information for purposes including but not limited to:

  • To provide, maintain, and improve our services

  • To process your registration, transactions, payments

  • To match clients with freelancers in our platform

  • To communicate with you (notifications, updates, support)

  • To personalize your experience (content recommendations, service suggestions)

  • For security, fraud prevention, and legal compliance

  • For analytics and to better understand usage to improve the product

3. Sharing & Disclosure of Information

We do not sell your personal data. However, we may share your information in the following contexts:

  • Service Providers / Third Parties

    • Payment processors, hosting services, analytics providers, messaging/notification services

    • These third-party providers are bound to use your information only as needed to provide the service

  • Partners

    • With your consent, or as required for certain features (e.g. matching, location-based services)

  • Legal Requirements

    • If required by law, regulation, or in response to lawful requests from authorities

    • To protect rights, safety, or property

4. Data Retention

  • We keep your personal data for as long as your account is active, or as necessary to fulfill the purposes outlined in this Privacy Policy

  • After you close or deactivate your account, we may retain certain information as required by law or for legitimate business purposes (e.g. to prevent fraud)

5. Your Rights

Depending on applicable UAE laws and any other relevant jurisdiction, you may have rights regarding your data like:

  • Request access to your personal information

  • Correct or update your personal information

  • Delete or deactivate your account

  • Withdraw consent if we rely on consent for processing

  • Object to or restrict certain processing

To exercise any of these rights, contact us using the information below.

6. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under that age. If you believe a child under that age has provided us information, please contact us and we will take steps to delete such data.

8. International Transfer

Because we operate in the UAE, your data may be stored or processed within the UAE or in other countries to which we have service providers. When transferred, we ensure appropriate safeguards are in place.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with an updated “Effective Date” at the top. We encourage you to review this policy periodically. Your continued use after changes implies your acceptance.

10. Contact Us

If you have questions about this Privacy Policy, or want to exercise your rights, you may contact us:

Email: [email protected]
Address: AL Ain-Abu Dhabi- United Arab Emirates